New World
New World is an sandbox MMORPG developed and published by Amazon Game Studio with a release date of 28 September 2021. You are stuck on an mysterious but curse island of Aeternum that is full of magic. While traveling through this magical island, you most likely bumped not an error or two right? Let’s find them all and figure out how to fix it.
Use the Control+F (Look/find) command to find the error you are looking for.
Errors Compiled
@mm_loginservices_TooManyRequestsException Error (Connection Error)
Error: @mm_loginservices_TooManyRequestsException error (Connection Error)
Solution 1:
Click OK, wait a minute or two and you should return to the queue, if not restart New World
Solution 2:
- Press the Start button
- Go to “Settings” menu
- Select “Network and Internet” feature
- Click on “Status” tab
- Go to “Change your network settings“
- Select “Change adapter options” feature
- Right-click on your network connection
- Select “Properties” from the list
- Uncheck the “Internet Protocol Version 6 (TCP/IPv6)” box
- Restart your PC
- Launch New World
Black screen error
Error: Black screen error
Solution 1: Continue to wait for it to load (This could be a PC’s hardware issue if you don’t have the top of the line). If it takes more than a few minutes, restart the game.
Solution 2:
- Launch Steam Client
- Find New World and right click and select Properties
- Navigate to Local Files
- Click the “Verify integrity of game files…”
- Launch the game after completion
Easy Anti-Cheat is not installed (EAC Connection Error)
Error: Launch Error: Easy Anti-Cheat is not installed
Solution 1:
- Navigate to the EasyAntiCheat Folder instead your game folder
- Go to ~\steamapps\common\New World\
- Locate EasyAntiCheat_Setup.exe and install as administrator
- Install if you do not have it installed
- Repair if it is already installed
Lag detected error
Error: Lag detected error
Solution:
- Launch Steam Client
- Find New World and right click and select Properties
- Navigate to Local Files
- Click the “Verify integrity of game files…”
- Launch the game after completion
Invalid Platform Error
Error: Invalid platform error
- Shut down Steam Client and New World
- Launch Steam Client as an Administrator
- Change the Game’s download location
- Clear Steam Download Cache
- Find New World and right click and select Properties
- Navigate to Local Files
- Click the “Verify integrity of game files…”
- Launch the game after completion
No product information found, cannot initialize Game
Error: No product information found, cannot initialize Game. Please contact Customers Service for this product.
Solution 1: Reboot your PC
Solution 2:
- Go to ~\steamapps\common\New World\Bin64
- Right click on Javelin_x64.exe > Properties > Compatibility
- Find the line “Run this program as an administrator” and make sure it is ticked
- Press Apply then OK
- Open the game from javalin_x64.exe
Pressing ‘E’ does not interact with the environment
Error: Pressing ‘E’ does not interact with anything or something
Solution 1:
- Close the game
- Navigate to %appdata%/AGS/New World/
- Locate and Delete the “savedata” folder
- Launch The Game
Timed out while waiting for spawn point error
Error: Timed out while waiting for spawn point error
Solution: Wait a minute or two and you should return back to normal, if not, restart New World
Stuck in queue error
Error: Stuck in queue error
Solution: Check New World’s server status
TooManyRequestsException
Error: TooManyRequestsException
Solution: Click OK, wait a minute or two and you should return back to normal, if not, restart New World
Unknown File Version
Error: Unable to hear ambient music on beaches
Solution 1:
- Close the game
- Launch Steam Client
- Find New World and right click and select Properties
- Navigate to Local Files
- Click the “Verify integrity of game files…”
- Launch New World
- Reset settings back to default
Unknown File Version
Error: Unknown File Version
Solution 1:
- Restart your PC
- Launch Steam Client
- Find New World and right click and select Properties
- Navigate to Local Files
- Click the “Verify integrity of game files…”
Solution 2: Clean Reinstall of New World
